Shipping policy
Free Pick Up
We offer free pick up from our Sewing Gem Studio at 9 Godwin Street, Bulimba, Qld, 4171. Orders take 1-2 days to be processed and can be collected Monday - Friday during office hours. You will be notified via email when your order is ready for collection.
Shipping
We ship Australia wide and to New Zealand using Australia Post. Depending on your total order size we will either ship by envelope or parcel. We strive to dispatch all orders within one or two working days of order placement and complete payment (unless otherwise notified on the site). Where possible we will provide tracking details for orders and send you these details. Whilst we do everything in our power to ensure a quick delivery, we do not take responsibility for Australia Post delivery schedules.
We ship to Australia and New Zealand only. New Zealand orders are sent with Australia Post as international parcels: Standard International Parcel usually takes 4-7 business days and Express International roughly 2-5 business days. These times are a guide only, not a guarantee, and deliveries can take longer.
We sometimes run free shipping discounts or offer reduced or free shipping promotional vouchers. This is a discretionary benefit and may be removed at any time. Where free shipping is offered it applies to domestic Australia wide delivery addresses and uses Australia Post standard parcel post or envelope services (and does not include heavy shipping items).
Current Shipping Rates
| Free Aus Post Shipping |
Australia Wide |
| Aus Post Tracked Envelope |
Australia Wide |
| Domestic Standard |
1-6 Business Days based on location |
| Domestic Express |
Next Business Day Metro & Townships |
| New Zealand Standard International Parcel |
4-7 business days (guide only) |
| New Zealand Express International |
2-5 business days (guide only) |
New Zealand delivery times are a guide only, not a guarantee, and can take longer than shown.